Question 1

What is V·TEAMS by Voxaris?

Accepted Answer

V·TEAMS is a coordinated squad of specialized AI agents — receptionist, qualifier, specialist, and closer — that answer your inbound calls, warm-transfer leads with full context between each role, and book appointments in real time. Instead of one bot trying to do everything, each agent handles what it does best.

Question 2

How does V·TEAMS handle warm transfers between AI agents?

Accepted Answer

When a V·TEAMS receptionist identifies a sales-ready caller, it transfers them to the qualifier with a full context summary — caller name, intent, requirements, and conversation history. The caller never has to repeat themselves. Each handoff preserves every detail so the next agent picks up exactly where the last one left off.

Question 3

Can V·TEAMS book appointments and sync to my CRM?

Accepted Answer

Yes. The V·TEAMS closer agent secures appointments, confirms date, time, and contact details, then syncs the full call record — transcript, summary, intent, and booking — to your CRM in real time. Every call is logged whether or not an appointment is booked.

Question 4

What industries does V·TEAMS work for?

Accepted Answer

V·TEAMS works for any business that handles inbound sales calls — from auto dealerships and home services to healthcare, real estate, legal, and professional services. The squad model is configured to match your industry's terminology, call flows, and booking process.

Question 5

How fast does V·TEAMS answer inbound calls?

Accepted Answer

V·TEAMS answers inbound calls in under 5 seconds, 24/7/365. No hold music, no voicemail, no dropped leads. The receptionist agent greets callers immediately, identifies their intent, and routes them to the right specialist within the same conversation.

Question 6

What happens if V·TEAMS cannot handle a caller's request?

Accepted Answer

V·TEAMS has built-in escalation. If a caller requests a human, gets frustrated, or asks about something outside the system's scope, the call is routed to your team with a full summary of the conversation so far. No caller is ever dead-ended.